Orders are sent from our Auckland warehouse via NZ Post or NZ Couriers network. Orders usually arrive within 1-3 days from when order is placed. On the odd occasion where the courier network is stressed it may take 5+ days to receive your item.
Please note DG items can take an additional 3 business days.
There are 2 ways to create an account.
You can change your shipping details by logging in and going to your account page here
Once your order has been picked up by NZ Post or NZ Couriers, you will get email notifications to the email you used for your account throughout the journey of your package. Please check your spam folder if you don’t receive any confirmation.
We currently support the following payment methods
We do not store your credit card details on file. We support the following payment methods
For small consumer orders we ship throughout NZ & Australia.
For larger commercial or bulk orders we ship worldwide.
This will depend on the size of the products and also the amount of products you order from us.
We try our best to cut down on the number of packages we send to a customer as long as the package is not too heavy.
Shipping fees are based on package weight or dimensions, whichever is larger.
Typically shipping fees range from $6 - $50 depending on package weight and shipping location.
The 10% discount code is only valid on your first purchase with us on full-priced items. It does not apply to sale items, robotic lawn mowers, or water distillers.
Pestrol is committed to customer satisfaction so if you are not completely satisfied with our products, they may be returned for an exchange, credit note or refund for up to 30 days after purchase. For more info please read our Terms & Conditions
If you receive the wrong item, please call us on 0800 88 88 44 asap and one of our support staff will arrange to get the correct item to you immediately and arrange a return for the incorrect item.
We refer to this as DOA. Please contact us on 0800 88 88 44 and talk with one of our support staff. Once damage is confirmed we will arrange for a new item to be sent immediately and arrange a return for the damaged item.
Once you have received a Return Authorisation Number (RAN) from us, please send the return to
Unit 8, 3 Emirali Road, Silverdale, Auckland 0932
You can receive support by calling our support staff on 0800 88 88 44 or by using our chat service on our website.
Please call us immediately on 0800 88 88 44 so we can update our system before your item gets dispatched.
If you would like to cancel your order, contact us immediately so your item does not get dispatched. We will then refund via the same payment method within 14 business days.
If you would like to change your order, contact us immediately and we will refund your first order so that you can place a new order for the correct items. We will refund via the same payment method within 14 business days.
If you don’t want an account with us anymore your can email us an account deletion request. You will need to use the same email address that you signed up with. Please use our contact form here.
Pestrol Assistant