Customer Help

Orders are sent from our Auckland warehouse via the Courier Post network. Orders usually arrive within 1-3 days from when order is placed. On the odd occasion where the courier network is stressed it may take 5+ days to receive your item.

There are 2 ways to create an account. 

1. Create an account at checkout when purchasing your first item. Simply click the create account checkbox when filling out your billing credentials.
2. Click here and register with an email and password

You can change your shipping details by logging in and going to your account page here

Once your order has been picked up by Courier Post, you will get email notifications to the email you used for your account throughout the journey of your package. Please check your spam folder if you don’t receive an email within a day after your order has been placed.

We currently support the following payment methods

• Credit Card
  • Visa
  • Mastercard
  • Amex
• Paypal
  • Credit Card
  • Paypal Funds
• Bank Transfer
• Afterpay (4 equal instalments)

We do not store your credit card details on file. We support the following payment methods

• eWay as our secure payment gateway. Credit Card info can be saved however it is securely stored on eWay servers
• Paypal – We allow payment via Paypal funds along with Credit Card payment through the Paypal platform. All payment details get managed through their platform.

For small consumer orders we ship throughout NZ & Australia.  

For larger commercial or bulk orders we ship worldwide. 

This will depend on the size of the products and also the amount of products you order from us.

We try our best to cut down on the number of packages we send to a customer as long as the package is not too heavy.

Shipping fees are based on package weight or dimensions, whichever is larger.

Typically shipping fees range from $6 - $50 depending on package weight and shipping location.