Do you Ship Internationally ?
We only ship within New Zealand and to Australia, however, if you reside in Australia you can order through www.pestrol.com.au. We also have physical stores in both NZ and Australia.
Who should I contact if I have any queries?
You can go to our contact page here and fill out the form. We will respond as quickly as possible. Alternatively you can call our toll free number on 0800 88 88 44 (NZ Only) or 09 415 0559.
How do I track my order ?
How can I return a product
If you need to return a product to us simply box or bag the product making sure it won’t get damaged in transit and send it by courier back to us at your expense.
You can also drop it into our office in Albany if you are Auckland based.
Please include your name, invoice number, and contact details in order for our team to process the return.
How long will it take to get my package ?
Most of the time our products will get to you within 1-3 working days.
Sometimes delays happen outside of our control with courier companies but our aim is to get our products to you as quickly as possible.
What Shipping methods are available ?
We courier all of our products. For large or overseas orders we will use a freight company.
Do you provide any warranty ?
We undertake to reimburse you for any product delivered to you that is faulty or is in a damaged condition. If you wish to return a faulty or damaged product, you must notify us by telephone.
We also undertake to exchange any undamaged product purchased from us so long as it is returned unused and with proof of purchase within thirty days from date of purchase.
More information on warranty info can be found under Terms & Conditions